Refund Policy

Last updated: August 2026

1. Digital downloads are generally final

Because our tracks are delivered instantly as digital downloads, all sales are final once a download link has been issued, except in the situations below.

2. When we will issue a refund

• You were charged but never received a working download link due to a technical error on our end
• The file you downloaded is corrupted, incomplete, or won't play
• You were accidentally charged more than once for the same order

3. When we generally won't issue a refund

• You changed your mind after successfully downloading a track
• You purchased the wrong track by mistake — in this case, contact us and we'll do our best to make it right (such as swapping the track) rather than a straight refund

4. How to request a refund

Email shannonmusicproductions@gmail.com with your order confirmation and a short description of the issue. We aim to respond within 2–3 business days.

5. How refunds are processed

Approved refunds are issued back to your original payment method through Stripe and typically appear within 5–10 business days, depending on your bank.

6. Contact

Questions about this policy? Email shannonmusicproductions@gmail.com.